sales(at)beltdrivebike.com, 310 906 0826, Skype: beltdrivebike

Customer Service

Shipping & Delivery
Orders for Schindelhauer bikes will ship with UPS frieght, and will arrive in 3-4 days on average, after the bike is ready for shipment.  All other orders, will be shipped via UPS from our logistics center in Southern California, and will usually arrive in 2-3 business days.  International shipments, will be shipped via UPS, and will usually arrive in 3-5 business days.  Gates parts orders will ship within 1 business day.  If special shipping is necessary to complete an order, it will be agreed upon by email.
Returns & Replacements
You may return items within 30 days of delivery for a full refund, minus the original shipping cost. We will pay the return shipping costs if the return is a result of our error. Items should be returned in their original condition and product packaging. After the product is received and reviewed you will receive your refund.
Ordering
Place orders online or for wholesale orders email us at customerservice(at)beltdrivebike.com or call 310 906 0826.
Payment, Pricing & Promotions
Payment by credit card or wire transfer is acceptable.  Prices and promotions are subject to change without notice.
Viewing Orders
If you are having difficulty viewing your order online email us at customerservice(at)beltdrivebike.com or call 310 906 0826.
Privacy Policy

We appreciate your interest in our organization and our online services. Please feel secure with regard to the protection of your personal data. We take the protection of your personal data very seriously.

We want you to know when we collect data and how we use it. We have taken technical and organizational measures to ensure that we follow industry standard rules for data protection.

Personal data is information about your identity. This includes details such as your name, address, phone number, and email address. To use our website, it is not necessary for you to disclose personal data. In certain cases; however, we need your name and address and other details so that we can provide a requested service. The same is can be true when we answer individual questions. Where this is necessary, we point this out. We store and process only data that you provide to us voluntarily or automatically.

In our efforts to maintain our customer relationships we may appoint another company or service to contact you about offers that are useful to your business needs or to conduct online surveys to better meet the needs of our customers. If you do not want to provide us information to support our customer relationships please let us know by email. We will not sell your personal data to third parties or otherwise market it externally.

We will only transmit personal data to authorized state institutions and authorities within the scope of relevant laws or if we are required by a court decision. Our employees and service providers engaged by us are obliged by us to also comply with these provisions of data security.

Non-personal data that is collected automatically when using our Internet pages is saved for organizational and technical reasons: the names of the pages accessed, the browser used and the operating system, date and time of access, search engines used, names of downloaded files and their IP address. We evaluate this technical data anonymously and only for statistical purposes to improve our website. This anonymous data is stored separately from personal data on secure systems and can not be traced to an individual person. Your personal information and your privacy are protected at all times.

Cookies allow us to adapt to your interests and to store your password so you do not have to enter it again each time. You can view our websites without cookies if you do not want us to recognize your computer.

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer, to help analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing others with website and internet related services. In addition, Google may also transfer this information to third parties where this is required by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by selecting the appropriate settings on your browser software; however, we point out that you may not be able to use all functions of this website in this case. By using this site, you agree to the processing of data about you by Google in the manner described above and for the aforementioned purpose.

We do not request personal information from children and young people, and we do not collect or pass it on to third parties.

We have taken technical and organizational security measures to protect your personal information against loss, destruction, manipulation and unauthorized access. All our staff and all third parties involved in data processing are obliged to observe the confidential handling of personal data. In the case of the collection and processing of personal data, the information will be encrypted in transit to prevent its possible misuse by third parties. Our security procedures are continuously revised based on new technological developments.

We reserve the right to change our security and privacy measures, insofar as this is necessary due to technological developments. In these cases, we will update our privacy policy accordingly. Please refer to the most current version of our Privacy Policy. When we provide links, we endeavor to ensure that they also comply with our data protection and security standards. We have no control over compliance with privacy and security regulations by other vendors.

General Terms and Conditions applicable to Use of a Web Site.

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

a.   Permission is granted to temporarily download one copy of the materials (information or software) on beltdrivebike.com's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i.  modify or copy the materials;

ii.  use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

iii.  attempt to decompile or reverse engineer any software contained on beltdrivebike.com's web site;

iv.  remove any copyright or other proprietary notations from the materials; or

v.  transfer the materials to another person or "mirror" the materials on any other server.

b.   This license shall automatically terminate if you violate any of these restrictions and may be terminated by beltdrivebike.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a.   The materials on beltdrivebike.com's web site are provided "as is". beltdrivebike.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, beltdrivebike.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall beltdrivebike.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on beltdrivebike.com's Internet site, even if beltdrivebike.com or a beltdrivebike.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on beltdrivebike.com's web site could include technical, typographical, or photographic errors. beltdrivebike.com does not warrant that any of the materials on its web site are accurate, complete, or current. beltdrivebike.com may make changes to the materials contained on its web site at any time without notice. beltdrivebike.com does not, however, make any commitment to update the materials.

6. Links

beltdrivebike.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by beltdrivebike.com of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

beltdrivebike.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to beltdrivebike.com's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.  

 

General Terms and Conditions applicable to Use of a Web Site.
1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
a.   Permission is granted to temporarily download one copy of the materials (information or software) on beltdrivebike.com's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i.  modify or copy the materials;
ii.  use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii.  attempt to decompile or reverse engineer any software contained on beltdrivebike.com's web site;
iv.  remove any copyright or other proprietary notations from the materials; or
v.  transfer the materials to another person or "mirror" the materials on any other server.
b.   This license shall automatically terminate if you violate any of these restrictions and may be terminated by beltdrivebike.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
a.   The materials on beltdrivebike.com's web site are provided "as is". beltdrivebike.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, beltdrivebike.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall beltdrivebike.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on beltdrivebike.com's Internet site, even if beltdrivebike.com or a beltdrivebike.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on beltdrivebike.com's web site could include technical, typographical, or photographic errors. beltdrivebike.com does not warrant that any of the materials on its web site are accurate, complete, or current. beltdrivebike.com may make changes to the materials contained on its web site at any time without notice. beltdrivebike.com does not, however, make any commitment to update the materials.
6. Links
beltdrivebike.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by beltdrivebike.com of the site. Use of any such linked web site is at the user's own risk.
7. Site Terms of Use Modifications
beltdrivebike.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to beltdrivebike.com's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.